IHG® Army Hotels is celebrating 15 years of providing the finest accommodations and hospitality for the military community. Since 2009, we’ve redefined what on-post lodging can be.
Under the Privatization of Army Lodging (PAL) program, we’ve partnered with Rest Easy to build new hotels and renovate existing properties so that our guests can experience the same quality they expect from our hotel brands off post. We’ve spent more than $1 billion on construction and renovation to make military lodging more comfortable and convenient than ever before. Our guests enjoy upgraded amenities like complimentary hot breakfast and free Wi-Fi and earn IHG® One Rewards points they can redeem at IHG Hotels and Resorts worldwide.
We manage and operate more than 70 hotels inside 40 U.S. Army installations across the country, and we’re proud to say our program has a major impact on our guests and the Army itself. One of our biggest accomplishments is how much we’ve saved the Army, since our room rates are capped at 80% of the per diem (aggregated), which amounts to approximately $85 million annually, with an estimated savings of $4.3 billion projected over the life of the program. We’ve also committed to making sure the program is self-sustaining by reinvesting 43 cents of every dollar into our hotels, with more than $5 billion to be reinvested over the next 50 years.
As members of the military community, our hotels are dedicated to providing service members and their families with True Hospitality. Since 2009, we’ve raised nearly $800,000 for the Fisher House Network of Homes. In 2021, we began making contributions to the Tunnel to Towers Foundation and have raised close to $375,000 so far. We also support local post communities as well as Morale, Welfare, and Recreation (MWR) efforts by investing more than $300,000 in them each year.
Being a part of the military community also means providing opportunities to service members transitioning out of the military. IHG Army Hotels employs 1,800 people and many of our colleagues are veterans or members of military families. They know all about military travel because they’ve done it themselves, and they’re a crucial part of what might be our biggest success: guest satisfaction.
As of last quarter, we earned a 4.45 out of 5 in Overall Satisfaction scores, with 67% of guests scoring us 5 out of 5. Our hotels have also been awarded 5 out of 5 stars in the Garrison Commander Evaluation Metric since 2017.
We’re honored to provide DoD, service members, veterans, and families with the best possible stay on-post. Privatization has enabled us to make vast improvements to Army lodging the last 15 years, and we support the expansion of that privatization to all branches of the military.
Thank you for choosing IHG Army Hotels. We look forward to seeing you again soon.
To book a room with us, visit www.ihgarmyhotels.com.
Rest Easy is the owner, design-builder, asset manager, and the exclusive developer for the Privatization of Army Lodging (PAL) portfolio, the Department of Defense’s only lodging privatization program. IHG Hotels & Resorts is the hotel operator and manager of IHG Army
